SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

Why you'll love this role:

This role will provide general support to clients across all our software solutions.  This role requires heavy phone operations.

Essential duties include the following:

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Serious candidates will possess the minimum qualifications:

• Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• This is an entry level position however; the ideal candidate will be proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.
• Ability to assist with complex and customer facing software implementations.
• Ability to work in a fast-paced team environment.
• Demonstrated ability to troubleshoot technical issues.
• Excellent communication skills (both written and verbal).
• Ability to work independently as well as part of a team.
• Excellent analytical and time management skills.
• Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
• Proficient in the latest web technologies and working knowledge of various operating systems.
• Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
• Able to work efficiently and manage workload independently.
• Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.
• Sit for long periods of time performing sedentary activities.
• Stand, stoop, and kneel to file for long periods of time.
• Ability to perform repetitive tasks such as typing for long periods.