SWBC is seeking a talented individual to operate a multi-line phone system, direct calls, greet visitors, and perform other light clerical duties.

Why you'll love this role:

In this role you will be part of a great team, with an opportunity to interact with a diverse group of employees, and contribute toward SWBC’s Mission to provide excellent service.

Essential duties include the following:

• Receives over-flow calls on a multi-line phone system.
• Screens and/or directs calls to appropriate department and/or staff member.
• Obtains proper information from caller such as caller's name, nature of business, and person being called upon.
• Greets screens and/or directs visitors to appropriate department and/or staff member by obtaining the proper information such as visitor’s name, nature of business, and person being called upon.
• Maintains, creates, and issues access badges to visitors, contractors, new employees, and current employees on an as needed basis.
• Provides administrative support to other departments on an as needed basis.
• Provides intermittent training and assistance to switchboard relief operators.
• Assist other PEO departments with projects/tasks as needed.

Serious candidates will possess the minimum qualifications:

• High School Diploma or GED required.
• Minimum of one (1) year of experience answering a multi-line phone system, administrative support, or related experience, preferably in a customer service or financial services environment.
• Experience working with a multi-line phone system and other basic office equipment.
• Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
• Excellent problem solving skills.
• Able to type 35 WPM accurately and have a basic knowledge of computers.
• Bilingual in Spanish is preferred.
• Able to sit for long periods of time while operating the phone system and related activities.
• Able to lift 10 – 20 lbs. of packages or deliveries.
• Proficient in Outlook and Word.
• Possess reliable transportation to support flexible work schedule.
• Able to be available to work Monday-Friday with flexibility to work overtime as needed.
• Reliable and good team player.